Privacy Policy

Last Updated: January 1, 2026

At NerveAlive Lab, LLC ("Company", "we", "us", or "our"), accessible from https://eng-en-nervealive.com/, protecting the privacy and personal security of our visitors and customers is one of our primary commitments. This Privacy Policy document outlines the types of information collected and recorded by NerveAlive and how we utilize, store, and protect it.

1. Information We Collect

When you visit or purchase products through the NerveAlive official website, we may collect both personal and non-personal information, including:

  • Personal Identification Data: Full name, shipping address, billing address, phone number, and email address when placing an order or contacting support.
  • Payment Information: Transaction details processed through PCI-compliant, SSL-encrypted 256-bit payment gateways. We do not store raw credit card numbers on our servers.
  • Technical & Log Data: IP address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and clickstream data.

2. How We Use Your Information

We utilize collected information for the following legitimate business purposes:

  • To process, fulfill, and deliver your order of NerveAlive dietary supplements efficiently.
  • To communicate order status updates, tracking numbers, and customer service responses.
  • To maintain website security, prevent fraudulent transactions, and comply with US federal and state laws.
  • To optimize user experience, improve web performance, and tailor marketing communications (where explicit consent is given).

3. Cookies and Web Beacons

Like most interactive commercial websites, NerveAlive uses cookies to store information about visitors' preferences, optimize webpage loading speeds, and record user-specific information on which pages the visitor accesses or visits. For detailed information, please review our separate Cookie Policy.

4. Third-Party Service Providers

We may employ third-party companies and service providers to facilitate our logistics, perform website analytics (such as Google Analytics and Bing Webmaster Tools), and process payment transactions. These third parties have access to your Personal Data only to perform these tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

5. Data Security Protocols

The security of your personal information is vital to us. We implement strict administrative, technical, and physical safety measures to safeguard your information against unauthorized access, loss, or alteration. All electronic payment transactions are encrypted using secure socket layer technology (SSL).

6. Your Privacy Rights (CCPA / GDPR)

Depending on your state or country of residence, you maintain specific statutory rights regarding your personal data:

  • Right to Access & Portability: Request copies of personal data held by us.
  • Right to Erasure: Request the deletion of your personal records, subject to regulatory retention requirements.
  • Right to Opt-Out: Unsubscribe from non-essential promotional communications at any time via the link in our emails.

7. Contacting Customer Care

If you have additional questions or require more information about our Privacy Policy, please contact us directly:

NerveAlive Lab, LLC
8 The Green, Suite A, Dover, DE 19901 · USA
Email: [email protected]
Phone: +1-833-628-2548 (Mon-Fri 8am-7pm CT)